Leak Detection San Diego (“we,” “us,” or “our”) operates the website leakdetectionsandiego.us (the “Site”) and provides leak detection services throughout San Diego County (the “Services”). This Privacy Policy explains how we collect, use, share, and protect information when you visit our Site or use our Services.
By using our Site or contacting us for a leak inspection, you agree to the practices described in this policy.
1. Information We Collect
Below are some information that we collect
Information You Provide Directly
When you contact us by phone, email, or through a form on our Site, we may collect:
- Name
- Phone number
- Email address
- Service address (the property where leak detection is needed)
- Details about the issue you’re experiencing (e.g., water bill concerns, damp spots, pool water loss)
- Any other information you choose to share with us
Information Collected Automatically
When you visit our Site, we (and tools we use) may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the Site
- Referring website or search terms
- General location (city/region level, based on IP address)
This is collected through cookies and similar tracking technologies, including tools like Google Analytics and, if used, advertising pixels (e.g., Google Ads, Meta/Facebook Pixel) to understand how visitors use our Site and to measure the performance of our marketing.
2. How We Use Your Information
We use the information we collect to:
- Schedule and provide leak detection services
- Respond to inquiries and provide quotes
- Communicate with you about appointments, follow-ups, or service updates
- Improve our Site, services, and customer experience
- Understand how people find and use our Site (analytics)
- Comply with legal obligations
- Prevent fraud or misuse of our Site
We do not use your information for any purpose beyond what’s needed to run our business and serve our customers.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (e.g., scheduling software, phone/answering services, email providers, hosting providers, analytics tools like Google Analytics)
- Technicians and staff who need your information to complete a scheduled job
- Legal authorities, if required to comply with a law, subpoena, or legal process, or to protect our rights, property, or safety
- A successor business, if we’re ever involved in a merger, acquisition, or sale of business assets
Any third party we share information with is only permitted to use it to help us provide our Services, not for their own independent purposes.
4. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to:
- Remember your preferences
- Understand Site traffic and usage patterns
- Support advertising and remarketing (if applicable)
You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the Site function.
5. Your Privacy Rights (California Residents)
Because we’re based in California, California residents have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
- Know what personal information we’ve collected about you
- Request deletion of your personal information
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Not be discriminated against for exercising these rights
To exercise any of these rights, contact us using the information in Section 8 below. We may need to verify your identity before completing a request.
6. Data Security
We use reasonable administrative and technical safeguards to protect the information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as needed to provide our Services, maintain business records, comply with legal obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8. Children’s Privacy
Our Site and Services are intended for adults seeking home or pool leak detection services. We do not knowingly collect personal information from children under 13.
9. Third-Party Links
Our Site may contain links to third-party websites (e.g., social media, review platforms). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of our Site after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
Leak Detection San Diego 7055 Carroll Rd, San Diego, CA 92121 Phone: (619) 986-1607 Email: team@leakdetectionsandiego.us